FREQUENTLY ASKED QUESTIONS

Answers & Questions

From basic inquiries to intricate details, we've collated the most common queries from our user base.

Our car head unit fit most car models. If unsure, contact us with your car model info for recommendations.

All products purchased in our store come with a 12-month warranty.

Yes, we offer 14-day returns and 30-day exchanges for our products.Please see our Refund Policy for details.

Yes, you can track the status of your order online through our order tracking system. You will receive a tracking number once your order ships.

Yes, we have a dedicated technical support team available both online and in-store. They can help you with setup, troubleshooting, and any technical issues you may have with your purchase.

The estimated delivery time depends on your location and the selected shipping method. We do offer expedited shipping options for faster delivery.

Yes, our android car audio allows OTA updates for the latest software and features.

We accept various currencies for international orders. Currency options will be presented during the checkout process.

The product has passed CE, FCC TS6949 testing. Have a complete QA QC testing process and strictly implements the ISO9001&TS6949 production standard QC detection.

You can contact the after-sales team through our official website online customer service, email or WhatsApp. We provide 7*24 hours technical support to ensure a quick response.

We regularly offer promotions, such as holiday discounts, member-only offers, etc. Subscribe to our newsletter to get the latest offers.

Download the latest firmware via Wi-Fi or USB and follow on-screen instructions. Check the user manual or online help for details.

Our carplayer support various languages, including English, Russian, Arabic, Portuguese, French, Spanish, Thai, and Vietnamese, for global users.