Refund policy

Our products have a 14-day return and 30-day exchange policy, which means you have 14 days (from the date of receipt) to request a return and 30 days (from the date of purchase or delivery) to request an exchange.

Return and Exchange Time Frame:
The product has a 14-day return and 30-day exchange policy, which means you have 14 days (from the date of receipt) to request a return and 30 days (from the date of purchase or delivery) to exchange.

Item Condition:
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. If it is a product quality issue, we will refund the full amount at no charge. If it is not a product quality issue, we will charge a handling fee of 15% of the total order amount.

Return and Exchange Process:
1. Contact Customer Service: Contact us within 14 days via email: mcxcarplayer@gmail.com or WeChat/WhatsApp: +86 19868935383, providing the order number and reason for return.
2. Get a return address: We will provide a return address and further instructions.
3. Product Return and Exchange Policy:
(1) Exchanges are subject to stock availability. If the item you want is out of stock, we may offer a replacement or refund.
(2) Some items may be exempt from return or exchange due to hygiene standards, product nature, or sold as part of a clearance sale or promotion.
(3) Customized or personalized items are generally not returnable.
4. Send the product back: Please use a trackable logistics method to send the product back and keep the logistics order number.
5. Refund processing: After receiving and inspecting the product, we will process the refund within 7 business days and the refund amount will be refunded to the original payment method.

Return Policy Summary:
1. Return period: within 14 days
2. Item condition: Return in original condition, including all labels and packaging
3. Return shipping costs: borne by the customer

Refund processing:
1. Refunds will be processed within 7 business days of receiving the returned item.
2. Refunds will be made to the original payment method.
3. Refunds may take a long time to arrive, depending on the processing speed of the payment platform.

Contact Information:
If you have any questions, please contact us: mcxcarplayer@gmail.com or +86 19868935383.